We offer a 90-day (3 months) product warranty on our products. This warranty covers all manufacturer defects in material or workmanship but does not cover neglect and abuse or natural wear and tear. If you believe your item has a manufacturing defect, please return it to us for inspection within 90 days of delivery. If we determine your piece is defective, we are happy to offer a complementary repair or replacement if need be. If we determine that the damage is not caused by a manufacturing defect, we will notify you and provide you a quote for the repair, if available.
Please be careful with your jewelry! Our jewelry is extremely delicate and is not impervious to normal wear, activities or trauma. This is particularly true for rings and bracelets since our hands are subjected to considerable abuse each day. Here are some examples of jewelry issues that will not be considered product manufacturing issues:
• Jewelry is sensitive and you should avoid putting your jewelry in contact with water including swimming pools, hot tubs, and showers as well exposing it to chemicals such as hairspray or perfume. This can cause discoloration on either the metal or stone as well as cause cracks in stones.
• Prongs and precious metals, in general, wear over time and may require restoration work as part of regular maintenance. It is your responsibility to properly take care of your jewelry in order to avoid losing or damaging your stones.
• Our clutches/bags are delicate. If you do not remove the tag properly, it can damage the product. Please cut the tag off - do not pull! If you pull the tag off and your piece is damaged as a result, contact us and we are happy to send you a quote for the repair.
• We do not provide warranties for theft, product loss, or loss of gemstones, diamonds, pearls, or other types of stones or embellishment.